FAQ

Payments & Security

All direct payment gateways comply with PCI-DSS standards as set by the PCI Security Standards Council, a joint initiative of brands such as Visa, MasterCard, American Express and Discover.

We accept global payment methods such as Visa, Mastercard, PayPal, Apple Pay, etc. You can select your preferred payment method at checkout.

shipping

Product in European warehouse:
Delivery time varies depending on location. Within Austria the delivery time is usually between 1 and 2 working days, in Germany between 1 and 3 days. For other locations within Europe, delivery time can be between 2 and 7 days, while outside Europe longer delivery times can be expected.

Products from international warehouse:
Processing and production time takes time 7-14 days. Delivery from international warehouses to Europe and the USA usually takes 4-6 weeks.

Personalized products:
Handling time is 7-14 days depending on the complexity of the work and special requirements. Delivery from international warehouses to Europe usually takes 2-3 weeks via air freight and 3-4 weeks to the USA.

Yes, we offer free shipping for orders over €100 to Austria and Germany. For more information about shipping costs to other countries, see the Shipping page.

Yes, we offer international shipping. Shipping costs and delivery times may vary depending on the destination. Further information can be found on our Shipping page.

Returns & Refunds

Yes, we offer refunds. You can return the goods within 14 days. Please see our Returns Policy for further details.

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from your choosing a method of delivery other than that offered by us, have chosen the cheapest standard delivery), to be repaid immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. You are only liable for any diminished value of the goods if this diminished value results from the handling of the goods other than what was necessary to establish the nature, characteristics and functionality of the goods.

Find out more information See: Right of withdrawal.

All return shipping costs are borne by the customer.